Clarification Text for Cookies and Cookie Usage


HospitaLine Sağlık Turizm ve Bilişim Hiz. Tic. Ltd. Şti.  As HospitaLine ("HospitaLine“ or the ”Company"), the confidentiality and security of your personal data are among our most important priorities. Dec. In this context, the Law on the Protection of Personal Data No. 6698 ("KVKK”) 10. we would like to inform you about your personal data in order to fulfill our obligation to inform arising from this article. Personal data means any kind of information that makes your identity specific or identifiable.

HospitaLine Sağlık Turizm ve Bilişim Hiz. Tic. Ltd. Şti. ‘what belongs to an extended website is a website that uses cookies. A cookie is a low-sized small text file consisting mostly of letter and number combinations that allows the device to be detected by being stored on the terminal devices that are being used.

The purpose of the Clarification Text for these Cookies, to provide you with information about the processing of your personal data obtained automatically by placing the cookies used on our extended website on your terminal devices, for what purposes we use which types of cookies and how you can manage these cookies.


It is possible to subject the types of cookies to a triple classification, namely cookies according to their purpose of use, cookies according to their duration, and cookies according to their parties.

1.1. Cookies According to Their Intended Use

As HospitaLine, we use four types of cookies according to their intended use. These are: Performance Identification (Analytical) Cookies, Targeting Identification Cookies, Functional Identification Cookies and Mandatory Identification (Strictly Necessary) Cookies. In the mobile application, the SDK"of the relevant application (Software Development Kit) is used instead of cookies. (Where hospital services are provided the extended website and the mobile application are collectively referred to as the “Platform”.)

1.1.1.         Performance Identification (Analytical) Cookies: These cookies help us track visits and traffic so that we can measure and improve the performance of our website, find out which pages are the most and least popular, and see how customers are browsing the site. All information collected by these cookies is anonymized. If you do not allow these cookies, it will not be possible to know when you visited our site and your performance will not be monitored. For example: Tracking your click frequency.

1.1.2.         Cookies for Targeting Purposes: These cookies are used to provide products for your preferences and interests and can be set by our advertising partners on our website. In this way, cookies for targeting purposes may be used by our advertising partners to create a profile of your interests and display relevant ads on other sites. Cookies for targeting purposes do not store your personal data directly; however, they allow your browser and internet device to be identifiable. If you do not allow targeting cookies, you will be less likely to encounter targeted ads. For example: identifying the products that you have added to your favorites or the pages that you visit frequently and providing you with a personalized product recommendation.

1.1.3.         Functional Cookies: These cookies allow our website to be provided with enhanced functionality and personalization. Functional cookies may be set by HospitaLine or by third-party providers to whom we have added our services to our pages. If you do not allow functional cookies, all or some of these services may not work properly. For example: The settings you make about your language preferences.

1.1.4.         Mandatory Identification (Strictly Necessary) Cookies: These cookies are cookies that are mandatory for the operation of our website and cannot be closed by our systems. Mandatory identification cookies are used compulsorily in order to perform an information society service requested by the user (for example, logging in, filling out forms, remembering privacy preferences, etc.). You can set your browser to block or warn you about mandatory cookies, but in this case some parts of our website will not work as they should.

1.2. Cookies According to Their Duration

As HospitaLine, we use two types of cookies according to their duration. These are session cookies and persistent cookies.

1.2.1.         Session (session - non persistent) Cookies: The session cookie, also called a temporary cookie, is used by HospitaLine to ensure the continuity of the session. Session cookies are also automatically deleted when you close your Internet browser. For example: determining that you have visited HOSPITALINE for the first time.

1.2.2.         Persistent Cookies: Persistent cookies, which are not automatically deleted when the Internet browser is closed, are automatically deleted on a certain date or after a certain period of time. For example: to ensure that you do not re-enter the login information every time you log in to your account on our website.

1.3. According to their sides:

1.3.1. First-Party Cookies

It is placed on the device directly by the visited website or HospitaLine.

1.3.2. Third-Party Cookies

These are cookies placed on the device by a third party in cooperation with HospitaLine, an advertiser or an analytical system.

Depending on the browser in which you log in to our website, the types of cookies used may also vary. Detailed and up-to-date information about the types of cookies used by HospitaLine (cookie name, cookie type, cookie purpose and cookie duration) you can reach it by clicking on the “My Cookie Preferences” button located at the bottom of the main page of the website.


To the hospital, it has included the name and usage purposes of each cookie in the table on the screen that you will access via the “My Cookie Preferences” button located at the bottom of the main page of the website. HospitaLine, 5 of the KVKK for the purposes listed in the table in question. it processes your personal data based on the legal compliance reasons specified in the article and listed below. Your personal data collected through cookies;

· Based on the legal reason that the processing of your personal data is necessary, provided that it is directly related to the establishment or performance of the contract; For the purpose of performing basic functions with mandatory identification cookies to ensure that you benefit from the services offered by the Platform,

* Based on the legal reason that data processing is mandatory for the establishment, use or protection of a right; personal data processed through all types of cookies used on the platform for the purpose of conducting legal and litigation affairs in the event of a legal dispute or if public institutions request information,

* Based on the legal reason that data processing is mandatory for the legitimate interests of our company, provided that it does not harm their fundamental rights and freedoms; Conducting activities aimed at improving and improving the performance and functionality of the platform, in order to ensure the ease of use of the platform,

· Based on the legal reason for your explicit consent, Performance Cookies are processed for the purpose of improving your shopping experience, providing our services and providing special promotions to you, presenting promotions and marketing offers, improving the content of the website or mobile application according to you and/or determining your preferences, conducting activities aimed at increasing your satisfaction, transferring personal data domestically and abroad using Targeting Cookies, Cookies for Targeting and Functional Cookies.


HospitaLine takes care to process your personal data collected through cookies in accordance with the provisions of the KVKK for the transfer of personal data in accordance with the principles of “need to know” and “need to use”, in accordance with the principle of data minimization and taking the necessary technical and administrative security measures. website cookies may be used to activate "advertising technology" in order to be able to serve you ads that it thinks may be of interest Decently when you visit search engines, website, mobile application and/or websites that the website advertises. Advertising technology uses information about your previous visits to the website/mobile application and to the websites/mobile applications that the website advertises in order to serve you specific ads. When serving these ads, a unique third-party cookie may be placed in your browser in order for the website to recognize you. Personal data obtained through such third-party cookies may be shared with the relevant social media channels if you log in to HOSPITALINE through social media channels. HospitaLine, also Google Inc. he uses Google Analytics, a web analytics service provided by. Google Analytics uses cookies to analyze how users use the website, mobile application and/or mobile site with statistical information/reports. For more information about the use of Google Analytics (including opt-out options), you can visit the address located here.

HospitaLine may share your personal data with its Suppliers and Service Providers for the purposes of developing its services by customizing them to you and conducting the cookie management process in accordance with your cookie preferences.


When you visit the HospitaLine website, you can manage your cookie preferences by switching the buttons on the cookie management panel on or off according to your preference from the “Manage Consent Preferences” section that you encounter when you click on the “Settings” button on the cookie wall. It is recommended that you refresh the page to make your settings active.

Your cookie preferences are always you can control it via the domain cookie management tool with the “My Cookie Preferences” button located at the bottom of the main page of the website and make changes to your cookie preferences.

Since the use of mandatory cookies is essential for the operation of our site, you do not have the opportunity to manage this type of cookie.

You can also manage your cookie preferences using the following methods:

Google Chrome:

You can allow or block cookies from the "cookies" tab by clicking on the "lock sign" in the address section of your browser.

Internet Explorer:

You can manage cookies in the form of "allow" or "do not allow" by clicking on the security tab in the "Tools" section in the upper-right section of your browser.

Mozilla Firefox:

Click on the "Open menu" tab located in the upper-right corner of your browser. You can manage cookies by clicking on the "Options" image and using the "Privacy and Security" button.


You can manage cookies from the "cookies" section by selecting "Advanced" in the "Preferences" section of your browser.


You can select the "safari" tab from the "Settings" section of your phone and do all your cookie management from the "Privacy and Security" Section.

In addition to the above options; to have information about all cookies and to manage cookies: , / you can visit the address or use the "Privacy Badger" application ( ). If you reject persistent cookies or session cookies, you can continue to use the website, mobile application and mobile site, but you may not be able to access all the functions of the website, mobile application and mobile site, or your access may be limited.


The personal data shared with HospitaLine is under the supervision and control of HospitaLine. HospitaLine has assumed responsibility as a data controller for establishing the necessary organization and taking and adapting technical measures in order to protect the confidentiality and integrity of information in accordance with the provisions of the relevant legislation in force. Being aware of our obligation in this regard, we;

* Penetration tests are carried out at December intervals in accordance with international and national technical standards related to data privacy.

· Your personal data that you transmit to HOSPITALINE via the website, mobile site and mobile application are protected using SSL (Secure Sockets Layer) technology.

* Risk analyses are carried out regularly regarding personal data processing activities and actions are taken to reduce the risks.

* Access and authorization controls are applied to prevent unauthorized access to personal data.

· In this context, we inform you that we are always updating our data processing policies.


If you have any questions about your personal data and 11 of the KVKK. your rights and requests contained in the article, Application to the Data Controller with a petition organized in accordance with the conditions specified in the Communiqué on Procedures and Principles, or "TwinsMed Health Management and Consulting Hiz. Ltd. Şti. By means of your e-mail address connected to your membership registered in our system with the Application Form" you can forward it to the extended e-mail address. You can access the application form here.

In addition, the Application to the Data Controller is made with a petition organized in accordance with the conditions specified in the Communiqué on Procedures and Principles or “HospitaLine Sağlık Turizm ve Bilişim Hiz. Tic. Ltd. Şti.   Application Form" with Oruç Reis Mh. Tekstilkent Cd. A Blok No:12 B/013 Esenler - Istanbul address by applying in person in writing or by signing with a notary public or with a Secure Electronic Signature or Mobile Signature to our Registered Electronic Mail (KEP) address (********@************) you can pass it on. It is mandatory for the Relevant Persons who will apply for this route to submit documents confirming their identity.  


HospitaLine reserves the right to update the Clarification Text for these Cookies at any time within the framework of changes that may be made in the applicable legislation.

Updated on 30/06/2023